dropcountr Banner

Dropcountr is a free water use portal with a mobile app for tracking home water use to help you save water, time, and money.  All City of Banning water customers that hold a water utility account are able to access their water use through the Dropcountr HOME portal.

The portal allows water utility water customers to better understand and manage their personal water use, compare it against similar and efficient households, reach water use efficiency goals, and access valuable rebates and utility announcements.

Download Dropcountr for free from your device's app store or get started at www.dropcountr.com/Banningca.gov.  You will need your name and account number as it appears on your City of Banning utility bill.

For help setting up your account, contact support@dropcountr.com

If you have specific account related questions, check out our list of FAQ's below, contact the Water Billing Division by phone at 951-922-3130 or email us at ww@banningca.gov

Account Related Questions

  1. How do I access and sign up for Dropcountr?

You can access Dropcountr by:

  1. Downloading the Dropcountr application in the  Apple or Android app store
  2. Online at Dropcountr.com/banning

You will need your utility statement account number, account name, and an email address to sign up.

  1. What do I need to register for Dropcountr?
  1. Can I have more than one email associated with my Dropcountr account?
  1. Do I have to enter information about my residence to use Dropcountr?
  1.  I don’t want to receive email or text notifications – how can I turn my notifications off?
  1. I rent and my water bill is paid by my landlord/property manager – can I use Dropcountr?
  1. My HOA pays for my water bill – can I see information linked to just my home?
  1. I’ve moved – what do I do?
  1. How do I cancel my account?
  1. Can City of Banning staff delete an inactive Dropcountr account?
  1. I’m having technical difficulties with the app or website – help!

Renter Account Questions

  1. My water bill is addressed to my property manager/HOA, can I sign up for Dropcountr?

Unfortunately, multi-family dwellings are not individually metered and only show total water use for all units. You can still sign up for Dropcountr, but know that you will be unable to view your individual unit’s use. We suggest contacting your landlord or property manager to gain account information – we are unable to give private account information out to anyone but the account holder.

  1. I’m a renter and want to access my landlord’s Dropcountr account – can you clear their information so I can login with my email?
  1. I’m a landlord and want access to Dropcountr for my rental property, but it’s telling me an account already exists! Can you help me?
  1. I am a renter, but don’t pay my water bill, can I sign up for Dropcountr?
  1. I am a renter and receive and pay the water bill for my residence, can I sign up for Dropcountr?

HOME Portal Related Questions

  1. How does Dropcountr have access to my water use information?

Dropcountr was provided only access to your water usage information through a secure file-transfer-protocol program.

  1. Is my information secure?
  1. How is my water-use goal calculated?
  1. How does Dropcountr determine similar households to compare me to?
  1. What are considered efficient households?
  1. Why is my monthly water use shown in a darker color as I use more water?
  1. Why do I only see monthly water usage in Dropcountr?
  1. Why doesn't my account regularly show daily water usage?
  1. I didn't use any water at X time - why does Dropcountr show that I did?
  1. Can I get a new water meter, so that I will be able to see hourly water use?
  1. How does Dropcountr determine whether or not I have a leak?