For any account related questions or needs including new service applications, please contact city staff by phone or email. For new service connections, staff will obtain the necessary information from the new customer and use alternative means to get the required documentation and process complete to quickly set up new services. Please call Utility Billing and Customer Support at 951-922-3185 to start the process. The City has suspended water and electric shut offs and will not be imposing late payment penalty fees on accounts at this time, while the community adjusts to the impacts of coronavirus.

Payments on accounts can made online or by utilizing the payment drop box in the drive through area located at the rear parking area at City Hall, 99 E. Ramsey Street.

The City of Banning’s Utility Billing and Customer Service phones are staffed from Monday – Friday from 8 a.m. to 5 p.m. Call 951-922-3185. We also strongly encourage the use of email to contact department staff at ubweb@banningca.gov. Please know that the Utility Billing and Customer Service team remains committed to providing the highest level of service to our customers.